Privacy Policy

Last Updated: May 20, 2026

Linen & Brooms, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.linenandbrooms.com (the "Site"), and when you book or use our professional cleaning services.

Please read this policy carefully. By accessing the Site or using our services, you consent to the data practices described in this policy.

1. Information We Collect

To provide and manage our cleaning services effectively, we collect two main types of information:

Personal Information

This is information you voluntarily provide to us when booking a service, requesting a quote, or contacting us. It may include:

  • Contact Data: Your name, phone number, email address, and billing address.

  • Property Data: Your service address, square footage, number of rooms, presence of pets, and specific cleaning instructions or entry notes (e.g., gate codes, key locations).

  • Payment Data: Credit card numbers or financial account information. Note: We do not store full payment card numbers on our servers; payments are securely processed by our third-party payment processor.

Automated & Device Data

When you browse our Site, we automatically collect certain information about your device and interaction with our website. This includes:

  • IP address, browser type, and operating system.

  • The pages you view on our Site, the time spent on those pages, and referring website URLs.

  • Cookies and tracking technologies used to improve website functionality and user experience.

2. How We Use Your Information

We use the information we collect for specific, business-related purposes, including:

  • Service Delivery: Scheduling, executing, and managing your home or commercial cleaning appointments.

  • Customer Support: Responding to your inquiries, processing booking changes, and managing your "24-Hour Clean Guarantee" requests.

  • Billing & Payments: Safely processing payments and managing cancellation fees if applicable.

  • Communication: Sending you appointment reminders, text notifications (e.g., "Our team is on the way"), invoice receipts, and occasional promotional offers or local Nashville service updates (which you can opt out of at any time).

  • Site Improvement: Analyzing website performance to make our online booking system faster and more intuitive.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:

  • With Our Cleaning Staff: Our employees and contracted cleaners receive the necessary property details, service notes, and addresses required to complete your cleaning safely and thoroughly.

  • With Service Providers: We share data with trusted third-party companies that perform services on our behalf, such as payment gateways (e.g., Stripe, Square), booking software partners, and email/SMS delivery systems. These providers are legally bound to protect your data.

  • For Legal Protection: We may disclose your information if required by Tennessee or federal law, or in response to valid legal requests (e.g., subpoenas) to protect the safety, property, or rights of Linen & Brooms, LLC, our staff, or our customers.

4. Data Security

We implement robust, industry-standard physical, electronic, and managerial security measures to safeguard your personal data.

  • Online payment transactions are encrypted using Secure Socket Layer (SSL) technology.

  • Access to your personal property details (like gate codes or home entry notes) is restricted strictly to the administrative staff and the specific cleaning team assigned to your property.

While we take every reasonable precaution, no electronic transmission over the internet or data storage system can be guaranteed 100% secure.

5. Text (SMS) & Email Communication

By providing your phone number and email address, you agree to receive transactional notifications regarding your booking.

  • Opting Out of Marketing: If you receive promotional emails or texts from us, you can opt out at any time by clicking the "Unsubscribe" link at the bottom of the email or replying "STOP" to any text message or by emailing us at info@linenandbrooms.com.

  • Opting out of marketing communications will not stop critical transactional messages regarding upcoming appointments or billing.

6. Children's Privacy

Our Site and services are not intended for or directed to individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or local regulations. The "Last Updated" date at the top of this page will indicate when the policy was most recently revised. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data privacy, please reach out to us: